Prior to becoming a VA I used to work as a Local Account Manager for a Global Freight forwarding company for 10 years. This involved me overseeing the running and daily operations of around 30 clients, some of them with a “blue chip” reputation. The role was client facing and as such I was the face of the organisation, giving me experience and knowledge of being the initial point of contact. Therefore, I more than understand the concept of “first impressions last”.
My friendly and approachable personality helps me adapt easily to different people and situations. I enjoy working as part of a team and have great self-motivation allowing me to work well on my own. I’m very organised with a high level of accuracy, and am determined to meet deadlines. I’m extremely passionate about my work and care for my clients and their business. I’m a great believer in building relationships with people, as people buy from people they trust.
Based in Leicester working from my home (or can work locally depending on my client’s needs) I believe I can make difference to you by giving support, saving you time and money, while you get on with the job in hand.
All work undertaken will be handled discreetly and with the utmost confidentiality.
Meet the team
I have spent all of my career in customer facing roles, first in my role collecting unpaid taxes by visiting people’s homes and businesses for HMRC, then more recently for a large accountancy firm where I welcomed people on reception while also fulfilling a range of PA duties for the Partners of the business.
I started my career within the Travel Industry, followed by many years in various administrative positions for a Global Engineering Company which has built up many of my skills I have today.
What my clients say
I have worked with Jo for many years and know her on a personal level too. Jo is extremely passionate about her work and cares very much for her clients and business. She has always understood my requirements and completed them to a high standard. She is an asset to any business and I cannot recommend her enough.
I run a photography Company and Jo recently undertook some admin work for me I was struggling to keep on top of things due to my work load. I was very impressed with the way Jo handled the tasks and she completed them in a timely and precise manner. I would certainly use her again and I have already recommended her services to other people.
Jo has been a brilliant support over the past few months, admittedly I do not lean on her as much as I could but whatever I do, and whatever I request Jo has delivered/ This was demonstrated recently as I held my first Quarterly Team Meeting in Amsterdam - Jo arranged the logistics and also managed to add new attendees to the plan at late notice, not forgetting making last minute travel changes too. Everything went smoothly - which would not had been the case if it had been all left down to me to sort out!
Jo has been helping me on a personal level, as I travel a lot with my work and I'm very rarely at home. She has sorted out my household admin, including electricity bills and even waited in for our electrician to arrive. Jo is very trustworthy, friendly and professional. Lovely person, highly recommended!!!
Jo has been responsible for management of my personal affairs for over 1 year. Highly competent in letter writing, diary management as well as budget monitoring via Excel, Jo is incredibly well organised. I trust Jo completely with all of personal information, including my banking details, so she can assist with financial transactions where appropriate. I really cant recommend Jo highly enough as the support she provides is outstanding
I have used Joanne for several pieces of work and have found her to be efficient and reliable, even where there was a problem Jo found a way to come up with an acceptable fix. I have no hesitation in recommending her to any business when you need secretarial / PA / admin support.